Technical Support

Are you having an issue placing an order? Most problems can be solved simply by clearing your browser's cache! Follow the specific instructions for your browser:


Open Firefox and go to Tools > Clear Recent History. Choose the time range and the items you wish to clear and click Clear Now.

Internet Explorer 6:

Open Internet Explorer 6 and go to Tools > Internet Options > General.
Click Delete Files. Check the box next to Delete all offline content In the window that opens and click OK.

Internet Explorer 7 & 8:

Open Internet Explorer 7 and go to Tools > Internet Options > General.  Under Browsing history click Delete.Choose which items you wish to delete and click the Delete button next to each item to delete it.

Internet Explorer 9:

In Internet Explorer 9 go to Tools > Safety > Delete browsing history. Then untick the option for Preserve Favorites website data, tick the options for Temporary Internet Files and Cookies and click Delete.


Open Safari and go to Safari > Empty Cache. Click Empty in the window that opens to clear the cache.


Open Opera and go to Tools > Delete Private Data. Choose which items you wish to delete and click Delete.


Click the wrench icon at the top right corner of the screen and go to Tools > Clear Browsing Data. Select the items you want to delete, choose the period for which you want to delete them and click Clear Browsing Data.



Having an issue using your Coupon Code?

Make sure that you are logged in to (if it says "Log Out" at the top of the page, you're good to go!).

If you already have all of the items you would like to order in your shopping cart, click the "My Cart" link at the upper right of your screen.

Enter your code into the Discount Codes box and click "Apply Coupon." 

You should then see a green success message at the top of your screen.

Your coupon has been applied!

Remember, only one Coupon Code can be applied per order.





If you are still unable to place your order, please contact us at

Thank you!

This is an independent consumer website. For more information on Health Extension, please visit the corporate site: Health Extension Pet Care