Return/Refund Policy

Return & Refund Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. Please note we only offer refunds on products purchased directly from Health Extension.

Please note the following exceptions to our return and exchange policy: 

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Contact us to receive your return authorization number and return shipping label. 
  2. Mail items back using shipping label and include your return authorization number and order number inside the return 

Additional Information:

  • Refunds are processed within 1-5 business days of receiving the return. The funds will be back in your account within 3-5 business days.
  • Refunds are only give if the product(s) were purchased directly from Health Extension.